Conditions of Carriage

Tickets are issued subject to the terms and conditions set out below. The passenger, by purchasing the ticket, confirms that he/she accepts and understands the terms and conditions and that he/she is aware of all conditions of carriage of Eldo Coaches.

a. All persons entering an ELDO COACHES vehicle and/or property owned by ELDO COACHES or under its control do so entirely AT THEIR OWN RISK.
b. ELDO COACHES is not liable for any loss or damages (including consequential or special damages or loss of profits), loss of life, bodily injury or damage to or loss of property of whatsoever nature and howsoever caused, and whether or not caused by ELDO COACHES, its directors, its officers, servants, agents or any other person acting on behalf of or under the control of ELDO COACHES, arising out of or connected in any way with the transportation or non-transportation by ELDO COACHES of any passenger or persons and/or their property.


a. The ticket is proof of the agreement of transport between ELDO COACHES, the purchaser of the ticket and the passenger. The accompanying terms and conditions are the entire agreement between the passenger and ELDO COACHES.
b. A ticket is valid for the use only by the passenger to whom it is issued and for the route, date and time shown thereon. The passenger will be required to produce their unique ticket reference number and appropriate identification to check in.
c. It is the PASSENGERS RESPONSIBILITY to ensure that the correct information is shown on the ticket. Any alteration to a ticket may render it invalid.
d. Tickets are NOT transferable. e. Tickets submitted for refunds or cancellations/re-scheduling prior to departure will be subject to a CANCELLATION FEE and ADDITIONAL CHARGES in the event of a price increase.
f. Original tickets MUST BE surrendered with cancellations.
g. Lost tickets are for the account of the passenger and are NOT refundable.
h. NO refunds on date of travel or thereafter.
i. ELDO COACHES DOES NOT provide specific seating or guarantee sitting together in a case of more than one passenger.
j. Right of admission reserved.
k. ELDO COACHES will not be bound by VERBAL QUOTATIONS. Quotes are valid ONLY at the time the quotation is provided, unless expressly indicated otherwise.
l. To cancel or change a ticket, please visit your nearest ELDO COACHES office.


a. Passengers are requested to be at their terminal 30 MINUTES before departure.
b. Booked seats which are not filled 5 MINUTES before departure will be offered to stand-by passengers on a first come first serve basis.
c. Whilst ELDO COACHES will make all reasonable effort to keep to its scheduled timetables, ELDO COACHES DOES NOT guarantee any arrival or departure times, and it does NOT accept any liability for any loss or damage incurred by any passenger, or inconvenience experienced by any person, due to a delay or cancellation of any service for whatsoever reason.
d. ELDO COACHES reserves the right to cancel any of its services for any reason WITHOUT prior notice. ELDO COACHES WILL NOT be liable for any loss or damage incurred by passengers as a result of such cancellation.


a. NO REFUNDS will be paid on breakdowns or delays.
b. In the event of a breakdown or delay ELDO COACHES WILL NOT be held liable for connecting services, scheduled meetings, free refreshments, accommodation or any form of transportation or compensation.
c. Services may be cancelled due to adverse weather conditions.
d. NO REFUNDS will be issued if a service is cancelled due to weather conditions beyond our control.
e. All passengers will be rebooked for an alternative date and time as per the passenger’s request.
f. ELDO COACHES reserves the right to shuttle passengers between stops.


a. ELDO COACHES RESERVES THE RIGHT to refuse to undertake the conveyance of/or any passengers found to be intoxicated or smoking on-board.
b. Any person found in breach of our terms and conditions regarding the consumption of alcohol or smoking will be DISEMBARKED immediately at the NEXT SAFE AREA.


a. With the exception of trained guide dogs, NO PETS will be allowed on the vehicle.


a. No unaccompanied children UNDER the age of 12 years will be transported.
b. Children LESS THAN 36 months will be transported for free, PROVIDED that they sit on the parent/guardian’s lap, children from 36 months will pay the ADULT FEE. Proof of child’s age is required at time of purchasing the ticket and boarding the bus. In the event where there are MORE THAN ONE child under 36 months only one child will be entitled to travel on the mother’s lap without paying.
c. ELDO COACHES reserves the right to refuse to transport sick passengers as well as ladies in advanced stages of pregnancy (7 months and over). Access to travel will be at the SOLE DISCRETION of the Boarding Master/Supervisor.
d. Unfortunately our vehicles are not wheelchair friendly. Should a passenger in a wheelchair want to make use of our vehicles, ensure to inform the consultant or agent upon booking of the ticket of such a need.


a. Two baggage parcels not exceeding 25kg in total will be permitted per ticket holder. b. ELDO COACHES reserves the right to CHARGE an additional rate per kilogram for luggage exceeding the abovementioned limits. c. ELDO COACHES reserves the right to REFUSE the carriage of luggage, goods or any person in its sole discretion.
d. Passengers should obtain an ELDO COACHES luggage sticker when boarding. Unaccompanied luggage will not be carried. Although ELDO COACHES does everything possible to prevent any loss, injury or death to its passengers, ELDO COACHES is not liable, to the fullest extent permissible at law, for any loss, damage, death or injury whatsoever and howsoever arising, including but not limited to, claims arising from the transportation or non-transportation of persons or goods or loss or damage to passengers’ luggage, goods, hand luggage, personal effects, personal safety, bodily injury, death or loss of income or profits, and the passenger in accepting the ticket indemnifies ELDO COACHES to the fullest extent permissible at law against any claims whatsoever and howsoever arising whether direct, indirect or consequential damages, and whether existing, immediate or future loss, damages, death or injury, including any liability that may arise at common law, statutory law, on an equitable basis, natural law, international law, customary law, indigenous law or in terms of any other law or international instrument applicable in any country serviced by ELDO COACHES.
e. ELDO COACHES does not provide any insurance cover for its passengers, their property or luggage. All passengers should ensure that they are adequately insured.
f. ELDO COACHES will not participate in any way whatsoever in the transport of weapons or any illicit goods, money, or persons, and will co-operate in full with the authorities in any country, to combat crime.
g. ELDO COACHES will not transport the following: weapons, firearms, ammunition, any explosives, fireworks, any illegal items including drugs, substances used to manufacture narcotics and illegal cigarettes, hazardous materials including acids, batteries containing liquid acid, gases in cylinders, flammable, corrosive or caustic materials or products, poisons and radioactive materials or products, live animals, abattoir products, corpses, assembled coffins, perishable goods including, but not limited to, meat, fish, any other food or perishable food products (save for food and beverages taken on-board for consumption whilst travelling), dry ice, used fuel tanks and paint.
h. Large items must be carried in the luggage compartment and loaded ONLY by ELDO COACHE’s employees, agents or other persons acting for or on behalf of ELDO COACHES. i. ELDO COACHES may in its sole discretion and without the giving of any reason, refuse the transport of any goods and no liability shall be attracted by such refusal.


a. ELDO COACHES reserves the right to revise seat allocations WITHOUT PRIOR notice and to operate substitute vehicles of a different standard from those advertised should operational requirements or circumstances so dictate.
b. Fares are subject to change WITHOUT prior notice from ELDO COACHES. c. Should you have a complaint in respect of ELDO COACHES, you should inform ELDO COACHES as soon as possible after the incident. ELDO COACHES will not consider any complaints raised more than 7 days AFTER the incident. Any complaints should be emailed to
d. The terms and conditions set out herein shall be severable of each other and the invalidity of any part of these terms and conditions shall not affect the validity of any other part. ALL FARES, SCHEDULES AND T & C’s TO CHANGE WITHOUT PRIOR NOTICE: (Version 2.2 of 05Oct2017).


Eldo Coaches strives to deliver outstanding transport services with staff that is well motivated and trained to be the best in the passenger transport industry.
Providing safe, affordable and reliable transportation.