Conditions of Carriage

Tickets are issued subject to the terms and conditions set out below. The passenger, by purchasing the ticket, confirms that he/she accepts and understands the terms and conditions and that he/she is aware of all conditions of carriage of Eldo Coaches.
Tickets

a. Tickets are not transferable.
b. Passengers must ensure that all information is correct on their tickets prior to leaving the sales counter.
c. Any alteration to a ticket will render it invalid
d. Tickets submitted for refunds or cancellations/re-scheduling prior to departure will be subject to a cancellation fee
e. Original tickets must be surrendered with cancellations
f. Lost tickets are for the account of the passenger and are not refundable
g. No refunds on date of travel or thereafter.
h. Eldo Coaches does not provide specific seating or guarantee seating together in a case of more than one passenger.
i. Right of admission reserved.

Departure Time

a. Passenger are requested to be at a terminal 30 minutes before departure
b. Booked seats which are not filled 5 minutes before departure will be offered to stand-by passenger on first come first serve basis.

Smoking and Alcohol

a. Eldo Coaches reserves the right to refuse to undertake the conveyance of/or any passengers found to be intoxicated or smoking on-board.
b. Any person found in breach of our terms and conditions regarding the consumption of alcohol or smoking will be disembarked immediately at the next safe area.

Pets

a. With the Exception of trained guide dogs, no pets will be allowed on the vehicle.

Unaccompanied Children; Pregnant Woman; Sick Passengers

a. No unaccompanied children under the age of 12 years will be transported.
b. Children less than 36 months will be transported for free provided that they sit on the parent/guardian's lap, children from 36 months will pay the adult fee. Proof of child's age is required at time of purchasing the ticket and boarding the bus. In the event where there are more than one child under 36 months only one child will be entitled to travel on the mother's lap without paying.
c. Eldo Coaches reserves the right to refuse the transport to sick passengers as well as ladies in advanced stages of pregnancy (7 months and over). Access to travel will be at the sole discretion of the Boarding Master/Supervisor.

 

Vehicles

a. Eldo Coaches Intercity reserves the right to substitute coaches or busses with vehicle of a different standard and specification to those advertised when necessitated by circumstances beyond their control or due to seasonal demand. b. Eldo Coaches reserves the right to shuttle passengers between stops

Baggage

a. 2x pieces baggage not exceeding 25kg in total will be permitted per ticket holder. Excess baggage may be charged for.
b. On selected services Eldo Coaches may accept the transporting of boxes; cooler boxes, china bags and any commercial goods classified as excess baggage and Eldo Coaches reserve the right to charge according to size and weight.
c. Unaccompanied luggage will not be accepted for transportation.
d. Eldo Coaches will not be held responsible for lost/damage baggage
e. In the event where the company agree on compensation for lost baggage during a journey, the company has the right to pay out a maximum of R5 per kilo not exceeding 25kg.
f. It is the passenger's responsibility that his/her bags are tagged.
g. You must not include in your Checked Baggage fragile, valuable or perishable items. These include cut flowers, plants, foods, or hides personal medication, whole blood, and blood cells and similar articles requiring maintenance at specific temperatures, fragile musical instruments, artwork, money, debit/credit cards, jewellery, precious metals, computers/laptops, personal electronic devices, cellular telephones, photographic equipment, precision instruments (this includes microscopes, oscilloscopes, meters, counters, polygraphs, electrographs, medical equipment and similar articles), audio and video equipment including, but not limited to, televisions, radios, IPODs, GPS equipment, stereo equipment, VCR players, VCR recorders and their accessories, typewriters, hairdryers, sewing machines, specialized equipment, and similar articles, ceramics/chinaware/glass (this includes pots, statues, bowls, dishes, glasses or other containers made of clay hardened by heat, earthenware, crockery, and containers or ornaments made of porcelain or baked clay; and items made of or containing glass and similar articles), negotiable papers, securities or other valuables, business documents, passports and other identification documents and house and car keys, or samples. Liquid transported in any container is considered fragile. Despite being prohibited, any items referred to above, are included in your Baggage, we shall not be responsible for any loss of or damage to such items.

Insurance

a. Eldo Coaches Intercity does not provide General Cover for its passengers, their property or luggage. b. ALL PASSENGERS SHOULD ENSURE THAT THEY ARE ADEQUATELY INSURED

Breakdowns; Delays and Cancelled Services

a. No refunds will be paid on breakdowns or delays b. In the event of a breakdown or delay Eldo Coaches will not be held liable for connecting services, scheduled meetings, free refreshments, accommodation or any form of transportation or compensation. c. Due to adverse weather conditions service may be cancelled. d. No refunds will be issued if a service is cancelled due to weather conditions beyond our control. e. All passengers will be rebooked for an alternative date and time as per the passenger's request.

ALL FARES, SCHEDULES AND T & C's TO CHANGE WITHOUT PRIOR NOTICE.

 

Eldo Coaches strives to deliver outstanding transport services with staff that is well motivated and trained to be the best in the passenger transport industry.
Providing safe, affordable and reliable transportation.